Mad Mac | Shipping Policy
MAD MAC products are made and shipped fresh. As a result, we are striving to build a shipping program that both accommodates your needs and delivers product of the highest possible quality. To guarantee you the freshest products possible, all packages are shipped Monday through Thursday via UPS . You can choose your shipping cost and time frame directly while you check out, UPS Ground Service is available only for deliveries that are guaranteed a 1-3 days transit time from our facility and ships Monday through Thursday, please note that order place on Wednesday or Thursday might spend the week end in UPS transit facility before it reach your location.
UPS ground service is available only to : NY, NJ, CT, PA, MA, MD, NH,VT
Other States will ship overnight or 2nd day air only
- All orders placed by 1:00pm EST on eligible shipping days (as outlined above) will be shipped out from our factory that same day.
- Orders placed over the weekend or on holidays will be processed on the following eligible shipping day.
- If you have a special need or requirement, please contact us and we will do our best to help you.
- If you are sending a gift, please notify the recipient so they are available to receive the package.
- MAD MAC is not responsible for incorrect or undeliverable addresses/recipients.
- Please note
- Ice packs and insulation are included free of charge in some shipments during the warm season and / or in packages sent to warm climates.
- MAD MAC does not offer Saturday delivery.
- There is an additional cost for shipments delivered to Hawaii, USVI and Alaska.
- MAD MAC is unable to ship to PO Boxes or Military Addresses (APO, AFO and others).
- If you want to SHIP INTERNATIONAL, please contact us, we will take your order over the phone and will let you wich products are eligible for International Shipping / please Note that Duties fees may occur.
- Shipments are not available for delivery on the following days or the day after: New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
- Shipping and Handling
- All shipments delivered to Hawaii and Alaska will incur an additional $10 in shipping charges.
- We reserve the right to ship overnight delivery if we believe heat or transit time may compromise product quality.
- Shipping charges for oversized packages may vary. In this event, a customer service representative will contact you prior to processing your order.
- Orders placed by New Jersey State residents will be subject to sales tax of 7%